Creative Solutions for Businesses Like Yours

Solutions to Common Technical Issues

Web Hosting Support

The following information is related to common questions we receive about email setup, domain pointing, and how to access your WordPress site. If you have any other technical questions, please contact us at info@backbonedesigns.com.

WordPress Login

If you have a WordPress site, open any web browser and visit the following address to access the admin dashboard. Don’t forget to replace “yourwebsite.com” with your actual domain name.

  • https://yourwebsite.com/wp-admin/

Nameservers

If you have registered your domain name elsewhere but would like to host your website with BACKBONE DESIGNS, LLC, please change your domain’s nameservers/DNS to the following:

ns1.siteground.net
ns2.siteground.net

DNS Settings

If you are managing your own DNS or are using a 3rd party DNS server, you will need to change your mail and web records individually. Please contact BACKBONE DESIGNS for assistance.

Email Settings

Use the instructions below to access your email account with the BACKBONE DESIGNS webmail app or to setup a local e-mail client, such as Microsoft Outlook or Mac Mail.

Webmail

  1. Open any web browser and visit https://yourdomain.com/webmail (replace yourdomain.com with your actual domain name).
  2. Enter your full email address as the username.
  3. Enter your password.
  4. Click Sign In.

Microsoft Outlook

Click here and follow the steps in this tutorial to configure Outlook to send and receive email.

Mac Mail

Click here and follow the steps in this tutorial to configure Mac Mail to send and receive email.

Mozilla Thunderbird

Click here and follow the steps in this tutorial to configure Mozilla Thunderbird to send and receive email.