Support

Web Hosting Support

If your web site is hosted with BACKBONE DESIGNS, LLC, you can access your control panel here.

• https://controlpanel.backbonedesigns.com/

From the control panel you can manage your web site and email accounts.

Email Support

To access your e-mail account, you can use BACKBONE DESIGNS, LLC’s web-based e-mail client or a local e-mail client, such as Microsoft Outlook or Mac Mail.

Web-Based Email Client (Webmail)

1. Open a web browser and visit http://mail.yourdomain.com (replace yourdomain.com with your actual domain name).
2. Enter your full email address as the username.
3. Enter your password.
4. Click Sign In.

Microsoft Outlook

1. Open Microsoft Outlook.
2. Go to the Tools menu, and then select Accounts from the top menu.
3. In the Internet Accounts window, click Add, and then select Mail.
4. In the Display Name field, enter the e-mail address that your recipients will see in the From field of e-mails that you send, and then click Next.
5. Enter your full e-mail address in the field labeled E-mail address, and then click Next.
6. Select POP3 from the Incoming Mail Server menu.
7. Enter “mail.yourdomain.com” for the incoming and outgoing mail servers.
8. Type your Username and password, and then click Next. NOTE: the username is your entire e-mail address, including the @yourdomain.com suffix.
9. From the 3 connection choices, choose the connection type to the Internet. If you have a modem, check “Connect using my phone line.” If you are connected to a network or to the Internet with Cable Modem or ADSL, check “Connect using my local area network (LAN).” If you want to connect manually each time, choose the last option.
10. Configure your Outgoing (SMTP) mail server:
    • Return to the Internet Accounts window by selecting the e-mail account you just created and selecting Properties.
    • Go to the Servers tab, and under Outgoing Mail Server, check the box that reads “My server requires authentication”.
    • Click on the Advanced tab. Type 465 in the Outgoing server (SMTP) field. Check the box next to This server requires an encrypted connection (SSL).
    • Click OK, and then close the Internet Accounts window.

Mac Mail Clients

1. Start by opening up the Macintosh Mail program.
2. Select the Mail menu from the top navigation bar, and then select Preferences.
3. In the Accounts window, click Add Account in the upper right-hand corner of this window.
4. Select the Account Information tab.
5. Click on the Account Type pull-down menu and select POP.
6. In the Description field, enter a brief description that will help you quickly identify this e-mail account.
7. Enter your full e-mail address (including the @yourdomain.com suffix) into the Email Address field.
8. In the Full Name field, enter the name you would like your recipients to see in the From field of e-mails that you send.
9. Enter “mail.yourdomain.com” for the incoming mail server
10. In the User Name field, enter your full e-mail address (including the @yourdomain.com suffix).
11. Enter the password for this e-mail account into the Password field.
12. Select the Outgoing Mail Server pull-down menu. If you have no servers added yet, select Add Server. If you have an outgoing server set-up already that you’d like to edit, select the server name using the pull-down menu and then click the Options button found immediately beneath the menu.
13. Enter “mail.yourdomain.com” for the outgoing mail server
14. Use the following instructions to complete your e-mail account setup.
    • First, set the Outgoing Server Port to 465.
    • Check the box next to Use Secure Sockets Layer (SSL).
    • Under the Authentication pull-down menu, select Password.
    • Next, enter your username (i.e. your full e-mail address) into the User Name field, followed by your password in the Password field.
15. Click OK to close this window and continue setting up your mail.
16. Select the Advanced tab.
17. Click the Enable this Account check box. This will allow you to be able to send and receive mail on this account.
18. Make sure that the incoming mail port is set to 110 and that the Authentication field is set to Password.
19. Click OK to complete setting up your e-mail.
    • Click Finish to complete your e-mail client configuration.