Frequently Asked Questions

Following are frequently asked questions related to BACKBONE DESIGNS, LLC e-mail accounts and web hosting accounts. If you have a question that is not answered here, please contact us.

Configure Your Email Client

You can view a step-by-step walkthrough on how to configure your email client here:

Webmail – Access Email Online

Open a web browser and go to, where should be replaced with your hosted domain name. Enter your entire email address in the Mailbox field. Type your password in the respective field, and click Login.

Standard Email – Generic Settings

Standard POP3
port = 110
host =
alternate host =
password authentication = Yes
username =

Standard SMTP
port = 25, 587, 1025
host =
alternate host =
password authentication = Yes
username =

Standard IMAP
port = 143
host =
alternate host =
password authentication = Yes
username =

Secure Email – Generic Settings

Secure POP3 (SSL-POP)
port = 995
host =
alternate host =
SSL = Yes
password authentication = Yes
username =

port = 465
host =
alternate host =
SSL = Yes
password authentication = Yes
username =

port = 993
host =
alternate host =
SSL = Yes
password authentication = Yes
username =

Web Site Design and File Upload

Name Your Home Page Properly
Your home page will need to be named one of the following: “index.htm”, “index.html”, “index.shtml”, “index.phtml”, “index.php”, “index.wml”, or “index.php3”. The server will return the first index file it finds, regardless of any other files you have. Therefore, it is best to keep only one index file in your public directory to avoid confusion. If your package does not include scripting, your page must be named index.htm or index.html. Subsequent pages may be named whatever you wish, but the primary page must be named this way.

If you want your home page to be titled differently from the above names, we recommend that you use the DirectoryIndex command in an .htaccess file. (This is not an option if your package does not include scripting.) Alternatively, you can use a redirection script.

Set File Permissions via FTP
FTP access also allows you to run a variety of commands. These include the chmod and chown commands, (eg. 644, 755).

Chown is allowed by FTP itself, however on our platform only the administrator of the domain has access and not permitted for alternate FTP users (i.e.

Users will not always have permission to delete, read, or execute files. Each file and folder that exists on your account will have different permissions set, which defines what can be done with it, and by whom. If you need to have permissions reset, please contact our technical support via phone/email/chat and we will be able to reset the permissions for you.

Upload Files to your Web Site
You can upload your web site files using a number of different tools – an FTP client, a web browser, or the File Manager tool located in your control panel.

An FTP client is useful when uploading a large number of files. Also, it is the most suitable application for uploading files with size of several megabytes and more. Furthermore, a regular FTP client allows you to manage the folder structure of the FTP space and file permissions. Examples of popular FTP clients are CuteFTP, WS_FTP, SmartFTP, FileZilla, LeechFTP, etc.

A web browser is good when you want to have quicker access without the need to configure any additional software. However, a web browser is not as efficient as a regular FTP Client when you need to upload larger files because the FTP connection usually times out.

Using an FTP Client
To upload your site using an FTP client, you will need the following information:

Port = 21
Host = or
Alternate host =
Username = your FTP username
Password = your FTP password

All files should be uploaded to the /public directory.

Use SSH to Manage Your Web Site/Database
SSH is supported on your web hosting platform. To set up SSH, contact Andy Risser.

SSH Host Name:

You will require a SSH Client (such as PuTTY for Windows™ or Terminal for Mac) to use Secure Shell.

Manage Your Database

mySQL Hostname/Username
MySQL hostname:
Database username: first 10 characters of domain name + random 6-digit number
Password: The password will be the same as your Database Manager password.

Use phpMyAdmin to Manage mySQL Databases
phpMyAdmin can be used to manage your databasae through a web browser.

Webserver File Paths

Path to Sendmail
The path to Sendmail is /usr/sbin/sendmail

Absolute Path for Your Domain
The absolute Unix path for your domain is:
services/webpages/[1st_letter_of_yourdomain]/[2nd_letter_of_yourdomain]/[yourdomain]/[filepath] [yourdomain] is replaced with your domain name
[filepath] is replaced with the filename including sub-directory information being
accessed i.e. /chat/chat.log
Example: /services/webpages/d/o/


If you have registered your domain name elsewhere but would like to host your web site with BACKBONE DESIGNS, LLC please change your domain’s nameservers/DNS to the following:

DNS Settings

If you are managing your own DNS or are using a 3rd party DNS server, you will need to change your mail and web records to point to the IPs below. This works for all package types.

(blank)IN A
www IN A
ftp IN A
mail IN A
pop IN A
smtp IN A
webmail IN A
autodiscover IN A
10 IN MX
100 IN MX
110 IN MX
120 IN MX